My EA help case page didn't look like it was loading after I pressed submit, yours might do the same and I thought I'd lost my case and made another one. They'll add the game to your origin library eventually and then your steam game will recognise that when you log in through the in game EA login. Originally posted by Atag:you need to go to EA help website and you'll be able to search for the game to find help. I managed to find a web pag on ea help where I could view my cases and when I clicked there after a while a button appeared to chat to a live agent Got in a bit of a mess and ended up duplicating my cases and I think EA help realised this and took away my option to chat and asked me to call instead.
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Oh and If you have problems with punkbuster (anti cheat software) when you finally get into the game like I did, you'll have to download their setup tool from their website and update the server clients, it's easy. Eventually you should get it a point where you can talk to a live agent and they will ask you questions and they will eventually add the game to your origin library at which point your steam version should recognise it when you log into your ea account in the in game menus. You'll end up creating a case with them where you can attach screenshots.
Once you've found the game on ea help site it'll suggest questions and answers but just keep going till it lets you contact them You need to go to EA help website and you'll be able to search for the game to find help.
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